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What Our Customers are Saying

I just want to say thank you very much for the e-books on fermentation, kefir milk, kombucha, sourdough etc. They are easy to read, very extensive, answer all the questions and I am trying some of the recipes out. My kombucha, water kefir and milk kefir culturing is working out perfectly and I have referred many people to your site to obtain the ebooks. I would love to see some more recipes using just kombucha or water kefir grains - but less salt. From the bottom of my heart, thank you for the books. I have really appreciated all the information and my health has made a 360 degree turnaround for the better. I am also passing on extra scoby's to help inspire a healthier South Africa. Please keep doing what you are doing. Linda, South Africa



I just wanted to drop you a note to say that I think you are doing an amazing job! I love your newsletter and your recipes/resources continually inspire me to be adventurous with my ferments. As a business owner, I think you are doing a wonderful job of keeping in front of your clients and engaging them without being salesey. Anyways, just thought I'd pass on how much we love and recommend your website! Katrina, AZ


Thank you so much! Fantastic customer service! Ingrid, DE


This company has the greatest customer support. I love doing business with you. You all have inspired me to get into all sorts of new things. I started with kefir grains, both milk and water and have now ventured into mesophilic yogurt and kraut. Next week be cheese! I'm so excited about finding your website. I'll bet it's a great place to work. Thanks to all of you for your help. Emily, Novato, CA


Thank you so much for your speedy reply and all the great information! I appreciate it. I have already pre-milled some wheat and it is beginning to 'age'. I will go to the links you provided and read up on that information, too. I won't be giving up! I like to try and follow the motto "...if at first you don't succeed...," but I also like to gain as much info as I can and troubleshoot the problem. With your help today, I feel ready to tackle my next loaf! If it's ok, I'll let you know how it turns out! Again, many thanks! You were great!!! Vicki


I greatly appreciate the excellent customer that I consistently receive from your company. Thank you for keeping up the tradition! Regards, Kathryn, OK


I just want to thank you for making these Ebooks available at no charge, they are absolutely simple, understandable, and thorough enough ! Thank You Very Much! Natalie, GA


I just wanted to say thank you again for great customer service, even though the error was on my part. I am in the process of building a blog web site and will be recommending your company for cultures! Thank you and God bless! Angeline, Nebraska


Hi - I just wanted to say that I love your website, and THANK YOU for all the great info and recipes! I'm so excited to branch out from basic kombucha. I subscribed to your newsletter. :-) You do good work!! Becky

Just want to say what a great web site you have; easy to navigate, and very informative. Really enjoy the emailings for the same reasons. Keep up the good work! Annie (British Columbia, Canada)


Hi! I just want to be sure that my water kefir is safe to drink if my grain are not multiplying. Thanks for your quick answer! You have an excellent customer support. Have a nice day :) Josée


I just wanted to send a thank you note for giving excellent customer service. I was experiencing a problem, contacted your customer support through email, emailed back and forth a few times and I promptly received a resolution. I really do appreciate dedication to customer service. It's hard to find companies, especially companies that sell product through the internet, who take care of the customer. Thanks, Jessica, New York


Hi! I just wanted you to know that your company is amazing. I LOVE your website! I just now am reading Gut Balance Revolution by Dr. Gerald Mullin and have started Phase 1 of his plan. In Phase 2 he advocates cultured food. I was interested and a friend said she had wanted to culture sauerkraut. Through a blogger's link to your site, I discovered you and your information. I SO appreciate the knowledge you are sharing so freely on it. I especially loved the books I was able to receive by signing up for your emails. What a treasure they are! I'm going to use the yogurt culture I've ordered and then will have a better idea of what I'm going to order in the future because of the yogurt e-book. I think having lots of strains is fantastic. I can't say enough good things about you.I write a "Fit and Healthy" article for the monthly newsletter of our SD state association of child care providers (sdchildcare.org) and you can be sure I will be sharing what I'm using and doing, and your site, with our members (473 at this time.)
An added bonus for me is that you are in Sioux Falls! It's always good to purchase in our home state. 
Keep up the great work. I'm sure that your business will see increased business in the next few years as more and more people discover the benefits of good bacteria in our bodies.  Dawn Wahl, Rapid City, SD


 Just to let you know how much I appreciated the chat with Jerri, personable and professional. Give her a raise! Pat Burt www.patburt.com (true story)


I just want to thank you for all the awesome and FREE(!) information that you have provided in your ebooks. They are well-written and very informative. I can't wait to try some of the recipes, some are very intriguing. I will definitely keep you in mind if/when I need to order supplies, and when making new converts to the cultured food revolution. Way to go! Cheryl



Thank you! Now that I know exactly what my temperatures are in my dehydrator, I feel pretty confident of making raw yogurt now. This was going way above what was required and it puts your company high up in my books of companies who not only offer a quality product, but back their products up with outstanding customer service and I will have absolutely NO hesitation on recommending your company. Thank you again for all your patient assistance.  Cathy, IL


Just had to tell you... I received my kefir grains kit last week from you and today made my first kefir drink--a mango smoothie.  Super simple--just kefir, mango, and ice cubes.  So delicious and fresh-tasting!  Thank you for a terrific website and videos to hold my hand into a new adventure.  No longer any need to pay $4-5 quart for store-bought kefir. Deborah, TN



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