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If you have a question about our products or cultured and fermented foods in general, you will likely find an answer to your question in our Knowledge Base: Expert Advice Articles, FAQs, How-to Videos, Recipes and More!
If you are working with a starter culture and are looking for troubleshooting information, please click here.
If you do not see an answer to your question, please contact us. We endeavor to answer emails promptly but while you await a response, please click here for instructions on how to put your cultured food "on hold" temporarily.
All hours are Eastern Time
Please note, customer support will be closed on the first and third Friday of each month at 12:30-1:30 pm EST for a staff meeting.
We are closed New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
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