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Troubleshooting Starter Cultures

If you are working with a starter culture and have a question, we are always happy to help troubleshoot! We want to be sure our starter cultures work properly for you.


Step 1: Check out our troubleshooting information


If you are working with a starter culture and are looking for troubleshooting information you may find the following information helpful:

Yogurt Troubleshooting FAQ

Kombucha Troubleshooting FAQ

Water Kefir Troubleshooting FAQ

Milk Kefir Troubleshooting FAQ

Sourdough Starter Troubleshooting FAQ

Buttermilk Troubleshooting FAQ

**If you don't find an answer to your question in the above links, proceed to steps 2 and 3.**

Step 2: Put your starter culture "on hold"

If you don't see the answer to your question in one of the above links please see the following information on what to do with your starter culture while you await further instructions.

Putting a Starter Culture "On Hold" while Awaiting Further Assistance

Step 3: Contact Us

Click here to contact us for further assistance with your starter culture.

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