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Product Review (submitted on April 6, 2014):
I found the detailed instructions on the website for making a mother culture with thermophilic starter and pasteurized milk. Why wouldn't I think those instructions are just fine? But apparently they are not the same as the paper instructions that come in the box! I didn't keep a big piece of paper around my kitchen since I knew the instructions were online so neither packet of starter worked for me which was very aggravating after having done several practice batches. The customer service rep just kept telling me I should have used the paper instructions until it was clear she thought I was pretty dumb so never mind, I'll just buy yogurt. The passing interest has passed. $12.99 is a lot for two tiny packets anyway.
Response from CFH: We are constantly working to improve the information presented on our website, and to make it more consistent with the instructions included with the cultures. We are always happy to help with any discrepancies in our information and welcome feedback from customers.