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Product Review (submitted on February 7, 2014):
My milk kefir starter kit arrived very fast----much faster than any of my amazon orders! Everything about it worked well for me---the simple yet elegant and professional packaging, the easy to navigate instruction booklet, and the clearly labeled grains themselves. Rehydrating the grains went smoothly per the instructions. I contacted customer service several times for answers to various questions that came up and received courteous, prompt, and informative replies. I didn't have any trouble with the grains doing their work as a culture. I did use a reptile heat mat because my house is so cool in the winter. The idea for the heat mat came from customer service and was a life saver for the entire project!