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Product Review (submitted on December 6, 2013):
After two tries of making a VERY thin kefir, I emailed to ask if I was doing something wrong. The response I got was that it is SUPPOSED to be thin.....really? I will try again with the culture I have left in hopes that it does thicken a little more than my previous two batches.
Response from CFH: Please contact customer support for troubleshooting advice before discarding product. Many cultures can be saved with minor adjustments.