Ordering Information

 

Ordering
Four ways to order:
  • Here on our Secure Website
  • By Phone: 1-800-962-19591-800-962-1959 
  • By Fax: Fax order and payment information to  605-231-4239605-231-4239 
  • By Mail: Send order form and payment to Cultures for Health, 1801 N. Louise Drive, Sioux Falls, South Dakota 57107.  Please note, we do not maintain a storefront; we cannot accept hand delivery of orders and payments.
 
Why Order from Cultures for Health?
  • We love our products and stand behind them.  This company was born out of our desire to assemble the highest quality starter cultures and supplies in one place.  These are the items we use to make food for our own families and are proud to offer to your family.  We strive to carry only the highest quality products.  We manufacture an extensive line of starter cultures using fresh organic ingredients; we also research our third-party suppliers to ensure the highest quality available for every product we sell.  We are committed to excluding GMO products from our catalog.
  • We are committed to providing the best customer service.  Have a question about how to make yogurt?  Want to find a new cultured food your family might enjoy?  Need to know what you will need to make cheese?  We are here to help!  We have assembled an amazing group of customer service representatives, with lots of experience with culturing, fermenting and making real food for their own families. Customer service is available via Phone (800-962-1959800-962-1959 ), Email, Live Chat, our Blog, and Facebook. Want to learn more about our amazing team? Check out our bios here and see what's currently on in our kitchens on our blog and Facebook page.
  • We strive to have the best available information including expert advice articles, recipes and how-to videos.  Your success is our success!   Click here to view our huge selection of articles, recipes and how-to videos.
  • We want you to be happy and successful with your food projects.  We are always here to support our products, answer questions, troubleshoot and more. Not happy with something you bought?  Let us know: we will do what we can to make it right. We value a long-term relationship with our customers.

Processing Time
Orders generally ship within 2-3 business days excluding shipping holidays. You will be notified if there will be a significant shipping delay (beyond 3 business days).  Orders are shipped from Sioux Falls, South Dakota (excluding Food Dehydrators, Fermentation Crocks, and Sprouted Flour/Grain which ship directly from the respective manufacturers and on an alternate shipping schedule; these items generally ship within 2 to 3 business days).
Shipping Information 

United States:
  • Economy Flat Rate 
    • Flat Rate Standard Shipping within the Contiguous U.S. (excluding Hawaii, Alaska, Puerto Rico, U.S. Territories, APO/FPO) for only $3.99 per order/address. Shipping via the most economical method (our choice) which may include USPS First Class Mail, USPS Parcel Post, USPS Priority Mail, UPS Ground, or FedEx Ground. Please be sure to provide both USPS and UPS/FedEx Compatible shipping addresses at checkout to ensure timely shipment of your order. Transit Time Estimate: 2 to 6 business days*
     
  • US Postal Service
    • USPS Priority Mail. Shipping cost based on order weight and may be calculated by clicking on the "Calculate Shipping" Link in the shopping cart. Please note, USPS recently renamed their priority mail service to indicate a transit time (2-day, 3-day, depending on the distance between the shipping and receiving addresses). Unfortunately these time frames are not guaranteed by USPS and we have found that USPS server often returns variable transit times for the same location so you may see one transit time at checkout but another may be the only option available when we ship your order. We have no control over this and therefore cannot provide any sort of assurances of transit time or refunds on shipping based on variable transit periods. Please plan for USPS Priority Mail to take 1 to 3 business days to reach you regardless of your location. Transit Time Estimate: 1 to 3 business days*
  • USPS Military Mail
    • USPS Military Mail. All APO/FPO addresses will be shipped via USPS Military Mail. Shipping cost based on order weight and may be calculated by clicking on the "Calculate Shipping" Link in the shopping cart. Shipments may be subject to customs inspection depending on final delivery destination. We cannot be responsible for packages rejected by customs. Please be thoughtful of import restrictions when ordering. Transit Time Estimate: Varies by location*
  • UPS (please note: UPS does not pick up packages the day after Thanksgiving or Christmas Eve; deliveries still occur Christmas Eve)
    • UPS Ground. Shipping cost based on order weight and may be calculated by clicking on the "Calculate Shipping" Link in the shopping cart.  Transit Time Estimate: 2-6 business days (see transit map below)*
    • UPS 3-Day Select. Shipping cost based on order weight and may be calculated by clicking on the "Calculate Shipping" Link in the shopping cart.  Transit Time Estimate: 3 business days*
    • UPS 2nd Day Air. Shipping cost based on order weight and may be calculated by clicking on the "Calculate Shipping" Link in the shopping cart.  Transit Time Estimate: 2 business days*
    • UPS Next Day Saver. Shipping cost based on order weight and may be calculated by clicking on the "Calculate Shipping" Link in the shopping cart. Transit Time Estimate: 1 business day with delivery by close of business*
    • UPS Next Day.  Shipping cost based on order weight and may be calculated by clicking on the "Calculate Shipping" Link in the shopping cart. Transit Time Estimate: 1 business day*

 UPS Transit Map from 57104


 
*Transit time estimates not guaranteed.  Please allow an additional 2-3 business days for order processing.

Canada:

  • US Postal Service
      • USPS Priority Mail. Shipping cost based on order weight and may be calculated by clicking on the "Calculate Shipping" Link in the shopping cart. Transit Time Estimate: 6-10 business days (may take up to 21 days). Please note: duties, fees, and taxes will be due on delivery and are the responsibility of the customer (in addition to the freight cost charged at checkout). There is no brokerage fee for this service. There is no tracking data or delivery confirmation available for this service. Cultures for Health cannot be responsible for the delivery of the shipment once it has left our facility. If tracking and delivery confirmation is desired, please select the UPS Worldwide Expedited option. 
  • UPS
    • UPS Worldwide Expedited. Shipping cost based on order weight and may be calculated by clicking on the "Calculate Shipping" Link in the shopping cart. Transit Time Estimate: 2-4 business days. Please note: duties, fees, and taxes will be due on delivery and are the responsibility of the customer (this is in addition to the freight cost charged at checkout). There is no brokerage fee for this service. This service includes both tracking and delivery confirmation.

 Please note, as an alternative, this retailer is located in Canada, carries many CFH starter cultures, and will ship to Candian addresses.


*Transit time estimates not guaranteed.  Please allow an additional two business days for order processing and remember to take postal holidays into consideration.

 

Outside the United States and Canada:

  • Please click here for a list of our international retailers. Shipping outside of the United States is not available for individual orders. Wholesale accounts can be made available. Please contact us for consideration.


Payment Methods
We accept Visa, MasterCard, American Express, Discover, as well as Paypal accounts. If you prefer to pay via money order, please mail a completed Order Form and payment to Cultures for Health, 1801 N. Louise Drive, Sioux Falls, South Dakota 57107.  Be sure to include your full name, address, phone number, e-mail address, items ordered, and preferred shipping method. Please use the website to calculate the appropriate payment total including applicable shipping charges and sales tax (SD and WA shipping addresses only).  Please note, we reserve the right to delay shipment up to two weeks following payment receipt for orders paid via money order for verification purposes.  
Responsibility for Product Shipment
Please enter your shipping information carefully. Packages that must be reshipped due to faulty addresses will be assessed a second delivery charge.
Once an order has been delivered to the shipping carrier, Cultures for Health is no longer responsible for the contents. We encourage customers to use the tracking information provided to them to track shipments and retrieve their items promptly.  Please note, starter cultures and some cheese making supplies (e.g. rennet) are sensitive to high temperatures.  Please remove these items from the mailbox promptly and store them in the refrigerator or the freezer.  Cultured vegetables/juices/condiments are shipped in a chilled state and should be placed in the refrigerator or freezer immediately upon arrival.
Returns and Replacements
Please contact us if you wish to return an item, print a Return Form, fill it out comletely, and include it in your return package. Items must be returned in unused, resellable condition within 15 days of receipt. Return shipping charges are the responsibility of the customer. Please note, due to the perishable nature of the product, ready-to-eat cultured vegetables, juices, and condiments cannot be returned.

A 15% restocking fee will be applied to returned items. Shipping charges will not be refunded. Refunds for returns will be issued once the items are received and determined to be in unused resellable condition. Refunds will be issued to the same credit card used at the time of the order. If for any reason a refund to the specific credit card cannot be processed, Cultures for Health reserves the right to issue refunds via check. Cultures for Health does not control when a specific credit card company processes a charge-back transaction. While it typically takes 3-10 business days for a credit/refund transaction to appear on a credit card statement, the exact amount of time is dependent on the specific policies of each credit card company. The customer is responsible for contacting his/her credit card company if there are questions about the status of the charge back.  Customer may opt to receive a gift certificate in lieu of a cash credit. If customer chooses a gift certificate, the refund amount will be the purchase price minus a 10% restocking fee.
Tracking Your Order
A shipping confirmation e-mail with tracking information will be sent to the e-mail address listed on the order once the items have been prepared for shipment.  Shipping confirmation e-mails are sometimes caught by spam/junk mail folders so please add culturesforhealth.com to your list of safe e-mail addresses.  Please click here to check the status of your order.
Sales Tax
Sales tax will be assessed as following: 6% Sales Tax for South Dakota shipping addresses and 8.2% for Washington State shipping addresses.
Updating Account Information
Please contact us to update your account information.
Privacy Policy
Your privacy is important to us. Please click here to view our full privacy policy.
Wholesale Information
Please click here for wholesale pricing information. 

Contact Information
Cultures for Health 
1801 N. Louise Drive
Sioux Falls, South Dakota 57107
USA
800-962-1959800-962-1959 (phone)
605-231-4239 (fax)
Live Chat with Customer Service
E-mail
*Please note, we function as a web store only and do not operate a store front.

We offer several shipping options:

  • Flat Rate Standard Shipping within the Continental U.S. (excluding Hawaii, Alaska and Puerto Rico) for only $3.99 per order/address.  Shipping via the most economical method (our choice) which may include USPS First Class Mail, USPS Parcel Post, USPS Priority Mail or UPS Ground.  Please note: APO/FPO orders will ship via USPS only.  Shipping Time Estimate: 3-10 business days*
  • Standard Shipping to Hawaii, Alaska and Puerto Rico via the most economical shipping method (our choice) which may include USPS First Class Mail, USPS Parcel Post or USPS Priority Mail.  Shipping cost based on order weight and may be calculated by clicking on the "Calculate Shipping" Link in the shopping cart.  Shipping Time Estimate: 3-10 business days*
  • USPS Priority Mail.  Shipping cost based on order weight and may be calculated by clicking on the "Calculate Shipping" Link in the shopping cart.  Shipping Time Estimate: 2-3 business days*
  • UPS Ground.  Shipping cost based on order weight and may be calculated by clicking on the "Calculate Shipping" Link in the shopping cart.  Available within Continental US only.  Shipping Time Estimate: 3-8 business days*
  • UPS 2nd Day Air.  Shipping cost based on order weight and may be calculated by clicking on the "Calculate Shipping" Link in the shopping cart.  Available within Continental US only.  Shipping Time Estimate: 2 business days*
  • International Standard Shipping via USPS First Class Mail.  Shipping cost based on order weight and may be calculated by clicking on the "Calculate Shipping" Link in the shopping cart.  Shipping Time Estimate: 10-28 business days.*
  • International Expedited Shipping via USPS Priority Mail. Shipping cost based on order weight and may be calculated by clicking on the "Calculate Shipping" Link in the shopping cart.  Shipping Time Estimate: 6-10 business days.*

*Shipping time estimates not guaranteed; does not include order processing time (generally 2 business days, see below).

All items (excluding Food Dehydrators, Grain Mills, Sprouted Flour/Grains and Cultured Vegetables/Juices/Condiments) ship from Oregon.  To determine the shipping charges for your order, visit the shopping cart and click on the "calculate shipping" link for shipping rates.

Food Dehydrators, Grain Mills, Sprouted Flour/Grains and Cultured Vegetables/Juices/Condiments ship directly from their respective manufacturers and will arrive separately from the rest of your order.


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