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Product Review (submitted on July 19, 2014):
In the spring I activated my first SCOBY and all was well for awhile. But somewhere along the line I goofed up and ran into problems. Every step of the way the online support has been above and beyond helpful. Having them available into the evening and on Saturdays is great! With a second try I'm pleased to report my SCOBY is lumpy, bumpy and getting thicker. In a few days I'll be ready to harvest a batch, then it's on to a continuous brew! I appreciate all the info on the website and have four different cultures and ferments going now in my happy little kitchen.