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Product Review (submitted on June 9, 2014):
I purchased a SCOBY a while a go, followed all of the directions and it was a dud. A few days after posting a review I was contacted by the company and they asked a few questions about the process I used to rehydrate the SCOBY. I few weeks later a gave up completely and requested a refund. I expected to get excuses about how they couldn't give me one, but to my surprise that was not the case. They are processing my refund as a I type this follow up review, and due to their honesty I will buy from them again.