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Product Review (submitted on May 13, 2013):
At first I was disappointed and thought that either I was doing something wrong or my grains were just "not right." I contacted the oh-so-patient customer service reps so many times when I first started kefering that I started feeling a little on the kefir-challanged side. But, at last, with patience and good advice, I am now a kefir making mama! The grains are very forgiving and are now, about 5-6 weeks later, growing every day! I now make a quart of kefir each day and it is so very thick, just like I like it! The step I changed is actually mentioned not to be necessary, but it made all the difference in the world for me. After each batch of kefir I make, I thoroughly rinse my grains with cool water before adding the next quart of milk. Before doing this my kefir was runny and just not thick at all. Now, it's thick like a milkshake. And so good! I am very happy with the purchase and would definitely recommend CFH to everyone! I am going to be ordering more products, as the customer service is outstanding and the prices are great, also!