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Product Review (submitted on March 23, 2014):
My first attempt with these did not go so well for two reasons. One is that I didn't buy the starter kit with the plastic strainer and as a result I think I actually strained out the grains within a few days. Also the weather was a little cold then (I live in FL) and I did not keep them warm enough at night. But customer service was AWESOME, helped me through it, and they worked beautifully. They are so productive I am having a hard time keeping up!
I can't say enough about the customer service I received. This is a company to be trusted.