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Product Review (submitted on February 5, 2014):
I just think for the price, the grains should be at least the size of rice, not microscopic. It has been 2 wks since I started mine and I feel like I have wasted all that milk and still no kefir, I feel like it is because of the unacceptable size. I can only drink raw milk so cooking with the recommended pasteurized stuff to activate isn't an option. You guys have a great system, great support but the product needs to be improved in my opinion!! Put a grain in there that is a decent size PLEASE! In the past I have gotten 2 packages of milk kefir grains and they used to be bigger/visible. I wouldn't recommend this product until you guys start selling grains that aren't going to dissolve and start to work eventually. I expect the grins to look like the sample video, she shows it in her hand you can see it! Send me that package and the number of stars on this rating will go up!
Response from CFH: Please contact customer support for troubleshooting advice before discarding product. Many cultures can be saved with minor adjustments.