Milk Kefir Starter Kit
Product Review (submitted on July 20, 2014):
The directions provided were very unclear (i.e.; check every 24 hours - check for what? I'm brand new at this! I can look at it often up to 24 hours - or every hour, but you don't detail what it is I'm looking for! I haven't a clue). I tried calling for help to no avail - lines were always closed when I was trying to get help. We really want this to work for us. But have NO idea how to get to this point with the undetailed and unclear directions provided. Your directions may be perfect for someone who has made their own kefir before. I've only had kefir once in my life and have never made it. Please read your instructions as if you are the novice that I am - and see how the instructions do not meet the needs of a newbie. By the way - I have kept everything - as your instructions say to do - I haven't a clue as to what to do with the stuff!
In summary, I'm very disappointed and out a fair amount of money (with the organic milk and the raw milk - products that I don't normally use or buy and the 2 packages of grains) and a lot of time and energy. Not all of your customers are experienced in making kefir. You need to provide much, much more instruction - detailed instruction and help available when it is needed.
Response from CFH: We are happy to help troubleshoot products and clarify instructions. We are available directly 6 days a week via Live Chat, phones, and email.